Why is my Product delayed?

We’re sorry you’ve experienced a delay. We aim to provide the most up-to-date information that we have in My Account and in all circumstances, rest assured, we’re doing all that we can to get your order to you.

My Account shows my product is Being made:

We collaborate with the best independent designers and makers to produce our distinct range. While we work closely with our manufacturers, sometimes they can experience a delay of their own in receiving supplies.

My Account shows my product is Being shipped:

Your product is on its way to us from our manufacturer, so this means we’ll be working with the shipping company and the port of arrival to book the vessel in.

My Account shows my product is Being prepared for dispatch:

Your product has arrived at our distribution centre and we’ll be preparing it for dispatch. In most cases, our turn around times are quite quick but on rare occasions, product(s) may be delayed at this stage.

•When will I receive my order? 
Allow within 3-7 business working days. 

•How much is shipping?

It will be calculated at check out. 

•Can I cancel my order?

Unfortunately, as we endeavour to pack and post orders daily we are unable to change or cancel orders once placed. Please make sure you choose your items carefully and select the correct shipping before placing your order.

•Can I change the delivery address?

As our warehouse processes your orders quickly, we cannot always guarantee that we will be able to change your shipping details. Please contact us and we will do our best to assist you.

•How can I track my order?

•What payment methods do you offer?
ONLINE TRANSFER.
Other payments such as Credit Card are currently under process and will ready in a couple of weeks.

•When will you have promotions?

•The products seems out of stock but would like to place an order, what should I do?

Contact us via email or Whatsapp if you would like to pre-order. For pre-order items, we require 50% deposit to process your order. 

•Teak Talk is not liable for the loss or damage of items in return transit. We recommend using a traceable delivery service and returning items in secure packaging as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. By placing an order with Teak Talk you are responsible for the original shipping charges and the cost of return shipping. 

Teak Talk reserves the right items that do not comply with the above requirements. Items that do not comply with our return policy will be sent back to the sender at their cost.  unauthorised returns that do not meet or follow our return policy and guidelines.

•RETURN & EXCHANGE PROCESS

Submit your order number and request of return or exchange via the Contact Us button below.

Please allow up to 24hrs for us to approve your return.

Once your return has been approved, please post your return parcel back to the address listed below. Do not post your return until your return has been approved.

Return Address – 

Teak Talk Jalan S2 B1 Lake View Square Seremban NS 70300 Malaysia

Once we have received your return at our end, we will proceed with processing your credit note, exchange or refund if eligible.

Orders placed on Friday or over the weekend will be processed on the following Monday.

Please note, after a launch, processing times may take 1-4 business days for the order to be shipped, due to an increased volume of ordersc.

•I received a damaged or incorrect item, what should I do?